What if I Want to Return My Item(s)?
To return your purchase for a full refund, please go to the Senkoripple homepage and select “Returns & Exchanges” located at the bottom of the page to begin the process. To proceed with the return, you will need to provide your order ID number and the email address you used when placing the order. Once you have entered this information into the required fields, our system will prompt you on next steps to acquire a shipping label that you can use to send the item(s) you received back.
Please note if you order arrived in multiple boxes, you must acquire separate labels for each box you are returning. Once you have the shipping label, we simply ask for you to re-package the item(s) with their original shipping materials within 21 days of receiving your order. You can choose any shipping company, but it is highly recommended that you use an insured and trackable form of shipping as the company is not responsible for lost or damaged returns.
Once the returned item(s) are received in their original and/or good condition, the company will promptly issue a merchandise refund and send an email confirmation.
What if I Want to Exchange My Item(s)?
Similar to a return, you may choose to exchange your order for a different item within 30 days of receiving your order. Contact our customer service team with your exchange request at contact@senkoripple.store to begin this process. Please be sure to include the product # of the item you would like in substitution of the original item.
Darby Creek will cover the cost of return shipping if you choose to exchange your purchase.
What if My Item(s) is Damaged?
If you have received a damaged item, we are happy to send you a replacement and/or coordinate a return shipment. Contact our customer service team at contact@senkoripple.store to begin this process.
To move forward with a replacement order or return request, we ask that you send two or more digital photos of the damaged item(s) AND the shipping box to contact@senkoripple.store, and include your order number and what action you like to take: replacement or return.
Note: The original shipping cost of your damaged item will be credited back to you. You will then only be responsible for return shipping costs.
What if My Item is Lost?
If your order was never delivered and/or appears to be lost in transit, please contact our customer service team at contact@senkoripple.store and we will promptly launch an investigation and attempt to recover the package. We will do whatever we can to locate and/or re-fulfill your order.
If we are unable to locate your missing package, we will issue a full refund and cover the cost of the original shipping and handling.
Note: On occasion, we have had customers receive “delivered” notifications or emails from delivery couriers due to incorrect scans. This typically means that your package could be delivered in the next few business days. However, there is also the possibility that it has been delivered to the wrong address.
We do suggest checking with other members of your household that may have received the package and set it aside, as well as your neighbors — as miss-delivered packages are usually at a neighboring address.
What if I Received an Incorrect item(s)?
If you have received an incorrect item(s), please contact our customer service team at contact@senkoripple.store to start the replacement process.
Note: We may request two or more digital photos of the incorrect item to contact@senkoripple.store along with your order number to receive a return shipping label. Darby Creek will cover/reimburse you for shipping costs both ways.
We will provide you with a return shipping label via email. We kindly ask that you re-package the incorrect item(s) with its original packaging. Upon receiving the item(s) in good condition, we will promptly ship the correct item or issue a full refund at your request.
